Updates & Resources

Customer Service: 800-727-4110  (follow prompts)


► On-line: goldwellny.com  (register online or become a GNY customer)
► Contact your Salon Consultant to place an order.
► Stores are OPEN & offering Curbside pick-up: 

Rochester (585) 424-4110 or (585) 703-3860
M-F 8:30am - 5:00pm

Buffalo (716) 565-1760
M-F 8:30am - 5:00pm

Syracuse (315) 214-0366
M-F 8:30am - 5:00pm

Binghamton (607) 834-7218
M-F 8:30am - 5:00pm

Albany (518) 456-7994
M-F 8:30am - 5:00pm

Poughkeepsie (845) 632-2437
M-F 8:30am - 5:00pm

**Stores will remain closed on Saturday until further notice.

Some things to note about curbside Pick-up:

  • You must call in your order in advance.
  • All transactions will be credit card only at the time of ordering.
  • We are not accept returns at this time.
  • Complete orders will be placed on a table outside the store.
  • Online orders can not be picked up in the store.

Some things to note about visiting:

  • 3 people in the store at a time
  • Must wear a face mask
  • Licensed professionals only, no guests
  • Excepting returns
  • Restrooms not available for public us
  • Full guidelines will be shared when visiting


Corporate Office & Warehouse

  • Complying with NYS mandates our Office and Warehouse is closed to the public.
  • We are processing orders through goldwellny.com, through your Salon Consultant and at all GNY Stores: Rochester, Buffalo, Syracuse, Binghamton, Albany & Poughkeepsie.  
  • Same day shipping for all orders received before 2pm. However, UPS has been extremely busy we recommend allowing for extra time.
  • For customer service or account questions please call 800-424-4110 and follow the prompts.


Goldwell NY Education

  • Studio and in-salon classes begin in September.
  • Visit our Education Page for the complete calendar.
  • Review the Studio Education Guidelines before coming to class.
  • If you are interested in virtual custom education program for your salon, please contact Amy McClellan